At Podstorify, customer satisfaction is our top priority. We strive to provide high-quality apparel and a smooth shopping experience. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted for both domestic and international customers.
Eligibility for Returns
We accept returns under the following conditions:
Items must be returned within 30 days of delivery
Products must be unused, unworn, and in original condition
Items must be returned with original packaging and tags intact
Proof of purchase (order number or receipt) is required
If these conditions are not met, we reserve the right to refuse the return.
Custom & Personalized Products
Please note that customized or personalized items, including custom hoodies and t-shirts made according to customer-provided designs, are non-refundable and non-returnable unless:
The item is defective
The item was damaged during delivery
The wrong product or incorrect design was delivered
If you receive a damaged or incorrect custom item, please contact us within 48 hours of delivery with clear photos for verification.
Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized products (unless faulty or incorrect)
Items damaged due to misuse, washing errors, or normal wear and tear
Items returned after the 30-day return window
Return Process
Step 1: Contact Support
To initiate a return, please contact our customer support team with your order number and reason for return.
Step 2: Return Approval
Once your request is reviewed and approved, you will receive return instructions.
Step 3: Ship the Item
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
Refund Policy
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Approved Refunds
Refunds are processed to the original payment method
Processing time may take 5–10 business days, depending on your bank or payment provider
Partial Refunds
Partial refunds may be granted if:
The item shows signs of use
Original packaging is missing
The return does not fully meet policy requirements
Cash on Delivery (Pakistan Only)
For Cash on Delivery (COD) orders within Pakistan:
Refunds are processed via bank transfer or store credit, as applicable
Cash refunds are not provided at the time of return
International Orders
For customers outside Pakistan:
Refunds are issued through PayPal or NowPayments, depending on the original payment method
International customers are responsible for any customs duties or taxes on returned items
Exchanges
We currently offer exchanges only for:
Defective items
Incorrect size or product sent by mistake
Exchanges are subject to stock availability.
Delayed or Missing Refunds
If you have not received your refund:
Check your bank or payment account again
Contact your payment provider
Reach out to our support team if the issue persists
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team. We’re always here to help and ensure a fair resolution.
