Refund &
Return Policy.

How Made-To-Order Products Work

Products created with your selected size, colour, uploaded artwork, logo, personalised text, print placement or other customisation details are produced specifically for you. For this reason, custom-made products are generally not eligible for return or refund because of a change of mind, preference change or ordering error after production has started.

This policy does not limit rights that cannot legally be excluded. Where an item is damaged, defective, incorrect or materially different from the confirmed order details, Podstorify will review the issue and may provide an appropriate resolution.

When We May Offer A Resolution

Please contact us within 48 hours of delivery if your order has one of the following issues. We may request supporting photos, videos, packaging images or further information before confirming the next step.

• The item arrived damaged during delivery.
• The product has a manufacturing or print defect.
• You received the wrong product, size, colour or quantity compared with your confirmed order.
• The printed design is materially different from the submitted or approved customisation details because of an error on our side.
• The item is incomplete or a required part of the order is missing.

Depending on the issue, the appropriate outcome may be a replacement, correction, partial refund, full refund or another reasonable resolution.

What Is Usually Not Eligible

Unless the item has an eligible issue described above, personalised and made-to-order products are generally not returnable or refundable for:

• Change of mind after an order is placed or production has begun.
• Incorrect size, colour, quantity or product option selected by the customer.
• Artwork, spelling, design, logo, image or text errors supplied or approved by the customer.
• Customer dissatisfaction with a design choice that matches the submitted customisation details.
• Items that have been worn, washed, altered, damaged after delivery or are not in their original condition.
• Delays caused by incorrect delivery details provided during checkout.
• Minor variation in print position, colour appearance or garment finish that does not materially affect the intended product.

How To Report An Issue

To help us assess an order issue efficiently, contact Podstorify within 48 hours from delivery and include the information below.

We may ask you to retain the product and packaging while the issue is being reviewed. This helps us verify the claim and determine the best resolution.

When A Replacement May Be Offered

When an eligible issue is verified, Podstorify may offer a replacement or corrected product where production, stock, print requirements and delivery conditions allow.

• A replacement may be provided for an incorrect, defective or damaged item.
• We may request return of the original item only after providing clear instructions.
• Replacement production and dispatch timings may depend on product availability and customisation requirements.
• Where replacement is not practical, we may consider a partial or full refund based on the verified issue.

Replacement decisions are made after reviewing the specific order, available evidence and the nature of the reported issue.

Before Production Begins

If you need to cancel or change an order, contact us immediately after placing it. We will try to help where the order has not yet entered production, printing, packing or dispatch.

Once a custom order has been confirmed and production has started, cancellation, size changes, colour changes, artwork changes or refunds may no longer be possible because the item is being created specifically for your order.

How Approved Refunds Work

Where a refund is approved, it will normally be issued using the original payment method where possible. The time for funds to appear can depend on your bank, card issuer, wallet provider or payment platform.

Once approved, Podstorify aims to process the refund decision within 7 business days. Actual bank or payment-provider processing times may vary.

Address, Courier & Delivery Concerns

Please ensure your address, contact number and delivery details are accurate at checkout. Podstorify may not be responsible for delivery delays, return-to-sender outcomes or additional charges caused by inaccurate or incomplete customer-provided details.

• Contact us promptly if your parcel is visibly damaged at delivery.
• Take photos of external packaging before opening where possible.
• Contact us if a delivered order is incomplete or contains an incorrect item.
• For courier delays, we will review the delivery status and support where reasonably possible.
• Do not refuse delivery without contacting our team first, as this may affect available resolution options.

Changes To This Policy

Podstorify may update this Refund & Return Policy to reflect changes in products, production processes, delivery arrangements, payment methods or legal and operational requirements. The latest version will be published on this page with an updated date.

This policy applies to orders placed after the version displayed on this page, unless otherwise stated.